KEY PURPOSE OF THE ROLE

To ensure the smooth day-to-day running of the boutique, delivering the highest level of customer service and satisfaction, whilst aiming to ensure the sales budgets are achieved. The Sales Associate will support in seeking new clients and increase the customer database, through networking and boutique events. In addition to these responsibilities, the Sales Associate must exude a passion for Bremont and be a true brand ambassador at all times.

KEY RESPONSIBILITIES

Customer Service Excellence:

• Deliver and maintain exceptional customer service for all Bremont customers, with a special focus on VIP clients.

• Provide customers with product knowledge and recommendations on which Bremont products best suit their needs.

• Maintain regular touchpoints with both existing and new customers, sharing relevant brand updates, new product launches, recognizing important dates, and following up postpurchase to ensure a strong customer service journey.

Sales Performance:

• Strive to meet and exceed monthly and quarterly sales budgets and targets.

Strategic Collaboration:

• Collaborate with the Boutique Manager to develop and implement innovative strategies to drive brand awareness, increase footfall, and boost sales.

Operational Efficiency:

• Work closely with the Boutique Manager to ensure high operational standards, including maintaining store organization, managing inventory, and assisting with merchandising to optimize store layout and presentation.

• Work closely with team to manage stock levels efficiently and communicate stock replenishment needs with the boutique manager.

Professional Presentation:

• Maintain a professional and well-presented appearance on the shop floor.

• Take pride in the boutique with visual standards and ensuring the boutique is in perfect condition to match the quality of our product.

Compliance and Data Protection:

• Ensure compliance with GDPR data protection regulations by handling customer information with care and securely managing all data.

Flexible Scheduling:

• Flexibility to work varied shifts, including evenings and weekends, and provide support in other areas as needed.

Event Support:

• Assist in planning, setting up, and participating in store events to promote the brand and engage with customers.

Service and Repair Coordination:

• Receive and distribute service/repair watches, liaising with the Customer Service team to ensure excellent customer service and follow-up throughout the process.

Attention to Detail:

• Demonstrate meticulous attention to detail and a commitment to excellence in all tasks and responsibilities.

Welcoming Environment:

• Uphold a friendly and welcoming demeanour, contributing to a pleasant shopping environment and a collaborative team atmosphere.

Effective Communication:

• Attend to live chats daily with excellent written skills, respond swiftly and accurately to all inquiries, and ensure timely follow-up on client leads to convert them into sales.

Professional Communication:

• Maintain professional and respectful communication in all interactions, including in-person, phone, email, and live chat, with prompt responses to emails and proactive client engagement.

PERSON SPECIFICATION

• Hardworking and Reliable: demonstrating a strong work ethic and dependability in all tasks and responsibilities.

• Proven Success of working in fast-paced and dynamic environments, consistently delivering against set objectives.

• Effective merchandising skills with a keen attention to detail.

• A minimum of 2 years’ experience in luxury retail, with a deep understanding of high-end customer service and sales practices.

• Watch industry knowledge: Strong grasp of both mainstream and niche watch brands, including their features, trends, and market positioning.

• Proactive and able to take initiative and work autonomously.

• Excellent interpersonal skills to build and maintain relationships with customers and team members.

• Excellent personal presentation and the ability to communicates effectively in both written and verbal forms.

ROLE SPECIFIC BENEFITS

• Health insurance, Dental and Vision

• 20 days (to include PTO, vacation, and sick days)

• Commission scheme & Company Bonus Eligible

• 401K, the company will match up to 2% (commences after Introductory Period)

WORKING ENVIRONMENT

• Standard weekly working hours are 40.

• Shop opening hours are Monday – Saturday 10am-6pm

• This role works autonomously, in line with Boutique Manager.

• Probation Period: 4 months

INTERVIEW PROCESS

Stage 1

Telephone or video introduction with Recruiter to discuss application, interest in role, and suitability for the role.

Stage 2

Interview with the hiring manager and HR via Teams.

Stage 3

Interview with hiring manager and senior manager onsite.

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.