KEY RESPONSIBILITIES

• Consistently achieve and/or exceed monthly and quarterly budgets and KPI’s goals through proactive selling, upselling, and cross-selling techniques
• Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager.
• Be presentable, in line with company guidelines, on the shop floor and when representing the brand.
• Demonstrate ability to proactively recruit new clientele.
• Provide customers with product knowledge and recommendations on which Bremont products best suit their needs.
• Cultivate and maintain good relationships with existing clients.
• Ensure a best-in-class client experience acting as an ambassador for the company.
• Deliver consistent first-class customer service and after sales experience to increase and retain customer loyalty.
• Ensuring live chats are attended to daily and in line with company expectations.
• For all communication, client and internal use excellent written skills, with a swift response and ensuring accurate information is given.
• Flexibility to work varied shifts including evenings and weekends. Provide support at other Boutiques when required for the needs of the business.
• Ensure events run smoothly by assisting with set up and take down, meet and greet guests and find opportunity to connect, with an objective of building a client relationship.
• Receive and distribute service/repair watches – liaise with Customer Service team to ensure customers are given great customer service and follow up throughout this process.
• Take pride in the boutique environment with visual merchandising and ensuring the boutique is in line with model store standards to match the quality of our product.
• Actively participating in in-store events, trunk shows, and promotional activities to generate excitement and sales.
• Addressing customer concerns with grace and professionalism, finding solutions to maintain satisfaction.
• Staying updated on current fashion trends and industry news to inform customer interactions.
• Embodying the brand image through professional demeanour, attire, and communication style.
• Processing sales transactions accurately and efficiently, ensuring a smooth checkout experience.
• Establishing and nurturing long-term relationships with clients through regular communication, personalized attention, and follow-ups.
• Adhere to all store policies, procedures, and legal requirements, including those regarding returns, exchanges, and counterfeit detection.
• Be vigilant about store security, ensuring high-value items are protected, and assist in preventing theft or fraud.
• Ensure compliance for GDPR Data protection requirements and adhere to maintaining confidentiality of sensitive information held.
• Work as part of a team, collaborating with other associates, managers, and support staff to ensure smooth store operations.

PERSON SPECIFICATION

• A hard working and reliable attitude
• Proven success of working in a fast-paced and changing environment, who delivers against objectives.
• Effective merchandising skills and attention to detail
• 2-year minimum luxury retail experience
• Strong grasp of both mainstream and niche watch brands
• Independently motivated along with strong interpersonal skills
• Excellent presentation and written skills
• Extensive IT skills, with experience in Microsoft Office including Word, Excel and PowerPoint (minimum intermediate Excel)

COMPANY BENEFITS

• Generous Holiday Entitlement - 25 days holiday plus an extra day off for your birthday.
• Life Assurance – Peace of mind with life cover at 3x your annual salary
• Family-Friendly Benefits – Enhanced Maternity and Paternity Leave to support you and your growing family.
• Celebrate Your Milestones – We recognise loyalty with outstanding length of service awards – including the chance to receive one of the iconic Bremont timepieces we’re so proud to create.
• Career Growth – Access tailored training programmes and clear development pathways to help you thrive.
• Exclusive Discounts – Significant permanent employee discounts on Bremont Watches, along with special 'Friends & Family' sales.
• Wellbeing Support – From confidential counselling to 24/7 financial and legal advice, we care about your mental, emotional, and financial wellbeing.
• Social Culture – From summer parties to seasonal gatherings, we host regular social events that bring everyone together.
• Give Back – We're proud to support team members who want to volunteer for good causes, with flexibility for approved time off.